Quality starts with an approved specification
Concerned the finished award may differ from the design you had in mind? Make the sample, artwork and specification clear before production approval.
Use an agreed reference, not a broad promise.
Design revisions are available before production approval. Review dimensions, lettering, assembly, finish and packaging; record the agreed sample and final artwork.
Agree the reference
Use the approved sample and final artwork as the project reference. Identify acceptable natural grain variation and any specific inspection points in writing.
Check before approval
Review spelling, logo position, assembly and packaging. If a feature needs correction, request a revision before production approval and confirm any effect on timing.
Report a concern
Contact info@yuesentrophy.com with the order reference, photographs and a description of the issue. Any remedy depends on the agreed order terms and review of the specific issue. Yuesen has no ISO certification; no unconditional refund or defect-rate guarantee is made here.